Zantel, a leading telecom operator in Zanzibar, has announced that it has invested 10 million US Dollars for its network modernization, 4G LTE expansion, as well as network capacity and quality improvements.
The network modernization will involve complete overhaul of the system by replacing current network equipment with brand new ones. This will significantly improve customer experience.
Speaking with business journalists here in the isles over the weekend, Zantel Chief Executive Officer, Benoit Janin said that the improvement of the quality of service for voice and internet in Zanzibar was the priority number 1 for the company
‘Zantel has now embarked into a complete new journey, with the aim of reinforcing our leadership position and the innovation spirit in the islands’ said Mr Janin
Benoit noted that Zantel has already started to yield positive results from its network optimization initiatives in most locations in Zanzibar.
The 3G Internet congestion has been reduced thanks to the increase of the sites capacity whereas the quality of voice calls has improved due to replacement of network equipment
Mr Janin highlighted that these improvements had been obtained in both Ungunja and Pemba, with a 3G service now fully efficient in Pemba.
Coverage issues in the islands have been progressively addressed, with noticeable improvement of the indoor coverage in various public places.
Mr Janin also explained that following the launch of 4G services in Zanzibar last month, Zantel has also expanded its network in the mainland by covering 80% of Tanzania mainland population from barely 40% it was reaching before.
‘Zantel’s network modernization will be completed by end of September and would bring to all Zantel’s customer the best voice and Internet experience’ said Mr Janin.
An extension of 4G coverage in the Islands will also take place during this period.
Zantel also plans to upgrade the Ezy-pesa service by investing in a new platform, developing the cross network money transfers and improving the availability of the service via a broader network of agents.
‘We are not yet there, but there is a bright future for Zantel and its loyal customers’ said Benoit.