Zantel, a leading telecom operator in Zanzibar, has announced
that it has invested 10 million US Dollars for its network modernization, 4G
LTE expansion, as well as network capacity and quality improvements.
The network
modernization will involve complete overhaul of the system by replacing current
network equipment with brand new ones. This will significantly improve customer
experience.
Speaking with business
journalists here in the isles over the weekend, Zantel Chief Executive Officer,
Benoit Janin said that the improvement of the quality of service for voice and
internet in Zanzibar was the priority number 1 for the company
‘Zantel has now embarked
into a complete new journey, with the aim of reinforcing our leadership
position and the innovation spirit in the islands’ said Mr Janin
Benoit noted that Zantel
has already started to yield positive results from its network optimization
initiatives in most locations in Zanzibar.
The 3G Internet
congestion has been reduced thanks to the increase of the sites capacity
whereas the quality of voice calls has improved due to replacement of network
equipment
Mr Janin highlighted
that these improvements had been obtained in both Ungunja and Pemba, with a 3G
service now fully efficient in Pemba.
Coverage issues in the
islands have been progressively addressed, with noticeable improvement of the
indoor coverage in various public places.
Mr Janin also explained
that following the launch of 4G services in Zanzibar last month, Zantel has also expanded
its network in the mainland by covering 80% of Tanzania mainland population
from barely 40% it was reaching before.
‘Zantel’s network
modernization will be completed by end of September and would bring to all
Zantel’s customer the best voice and Internet experience’ said Mr Janin.
An extension of 4G
coverage in the Islands will also take place during this period.
Zantel also plans to upgrade
the Ezy-pesa service by investing in a new platform, developing the cross
network money transfers and improving the availability of the service via a
broader network of agents.
‘We are not yet there,
but there is a bright future for Zantel and its loyal customers’ said Benoit.
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